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PRIVACY POLICY

Effective Date: July 22, 2026
Last Updated: July 23, 2026

Osprey Custom 4x4 LLC respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with our team, or inquiring about our vehicles and services.

This Privacy Policy explains how Osprey Custom 4x4 LLC may collect, use, disclose, retain, and protect information.
In this Policy, “Osprey,” “we,” “us,” and “our” refer to Osprey Custom 4x4 LLC.

By using this website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

  • Your name

  • Email address

  • Telephone or mobile number

  • Mailing or billing address

  • Vehicle interests and preferences

  • Information about a vehicle you own, wish to purchase, sell, trade, restore, modify, or service

  • Communications submitted through website forms, email, telephone, text message, chat, or social media

  • Appointment, consultation, or visit information

  • Transaction, deposit, payment, financing, title, registration, shipping, or delivery information

  • Documents, photographs, specifications, or other information you choose to provide


Please do not submit Social Security numbers, complete payment-card information, banking credentials, or other highly sensitive information through a general website form, unsecured email, or unsolicited text message.

2. Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies, analytics tools, log files, pixels, embedded content, and similar technologies.

This information may include:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Approximate geographic location

  • Referring website or advertising source

  • Pages viewed

  • Links or buttons selected

  • Date, time, and duration of visits

  • Website and form interactions

  • Campaign and advertising-performance information

  • Cookie identifiers and similar technical data

 
We may use this information to operate the website, understand visitor activity, evaluate marketing performance, improve the user experience, maintain security, and protect against misuse or fraud.

3. Cookies and Similar Technologies

This website is hosted through Wix and may use essential, functional, analytics, advertising, and third-party cookies or similar technologies.

These technologies may be used to:

  • Operate core website functions

  • Maintain website security

  • Remember visitor preferences

  • Process forms and communications

  • Measure traffic and engagement

  • Evaluate advertising and marketing campaigns

  • Support embedded social-media or video content

  • Improve website performance

 
Where available, visitors may manage nonessential cookies through the website’s cookie banner or through their browser settings.

Disabling certain cookies may affect website appearance or functionality.

4. Analytics and Advertising Services

We may use Wix Analytics, Google Analytics, and other measurement or advertising services to understand how visitors use the website and how marketing campaigns perform.

These providers may collect or receive technical and usage information through cookies and similar technologies.

For example, when a website uses Google Analytics or related Google services, a visitor’s browser may send information such as the page URL, Internet Protocol address, browser information, and device data to Google.

We may provide authorized media, advertising, marketing, or analytics providers with limited access to campaign-performance information for measurement, reporting, and optimization purposes.

Such access does not authorize those providers to use customer inquiry information for unrelated purposes.

5. How We Use Information

We may use collected information to:

  • Respond to questions and inquiries

  • Provide information about available vehicles

  • Discuss restoration, modification, service, or support needs

  • Prepare estimates, proposals, agreements, or transaction documents

  • Arrange appointments, inspections, demonstrations, or video walkarounds

  • Assist with payment, financing, title, registration, shipping, or delivery

  • Maintain customer and vehicle records

  • Provide service and ownership support

  • Communicate about an inquiry, transaction, or existing business relationship

  • Send promotional communications where permitted

  • Measure website and advertising performance

  • Improve our website, services, inventory, and customer experience

  • Protect against fraud, security threats, misuse, or unlawful activity

  • Comply with legal, regulatory, accounting, insurance, or contractual obligations

  • Establish, exercise, or defend legal claims

 
6. Sharing With Related Businesses
 
We may share information with businesses under common ownership or management when reasonably necessary to:

  • Respond to an inquiry

  • Provide a requested vehicle, service, or transaction

  • Coordinate administrative or operational activities

  • Assist with inventory, restoration, modification, service, transportation, or customer support

  • Maintain shared business systems or records


Information shared in this manner will be used only for purposes consistent with this Privacy Policy and applicable law.

7. Sharing With Service Providers

We may disclose information to service providers that assist with our operations, including:

  • Website hosting and management providers

  • Analytics, advertising, and marketing providers

  • Email, telephone, text-message, and communication providers

  • Customer relationship management systems

  • Payment processors and financial institutions

  • Accounting, legal, insurance, and professional advisers

  • Vehicle transportation and logistics providers

  • Title, registration, inspection, and documentation providers

  • Information technology and cybersecurity providers

  • Cloud-storage and document-management providers

  • Media and campaign-performance partners


These providers may receive information reasonably necessary to perform services for us, subject to their agreements and applicable law.

8. Legal and Business Disclosures

We may disclose information when reasonably necessary to:

  • Comply with a law, regulation, subpoena, court order, or lawful government request

  • Protect the rights, safety, property, or security of Osprey, our customers, or others

  • Detect, investigate, or prevent fraud, misuse, security incidents, or unlawful activity

  • Enforce agreements or protect legal rights

  • Respond to a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction


Where appropriate, we will seek to limit disclosure to information reasonably necessary for the relevant purpose.

9. Sale of Personal Information

We do not sell or rent personal information to unrelated third parties for monetary compensation.

We may disclose information to service providers and related businesses for legitimate operational purposes as described in this Policy.

Depending on the law applicable to a particular visitor, some uses of analytics or advertising technologies may be legally defined as “sharing,” targeted advertising, or similar activity even when no money is exchanged.

Visitors with applicable privacy rights may contact us using the information below.

10. Email Marketing

We may occasionally send promotional emails concerning:

  • Available vehicles

  • Restoration projects

  • Specialty inventory

  • Company news

  • Events

  • Services

  • Promotions

  • Other information that may be of interest

  • ​

Recipients may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by contacting us directly.

Transactional or relationship communications, such as inquiry responses, transaction updates, service information, safety information, or ownership support, may continue when reasonably necessary after a person unsubscribes from promotional messages.

11. Text Messages

When you provide a mobile telephone number, we may use it to respond to your inquiry or communicate about appointments, vehicles, transactions, services, delivery, or customer support.

Promotional text messages will be sent only where appropriate consent has been obtained or where otherwise permitted by law.

Message frequency may vary. Message and data rates may apply.

Reply STOP to unsubscribe from text messages from the originating number. Reply HELP for assistance, or contact us at info@ospreycustomcars.com or +1 (910) 632-0260.

After opting out, you may receive one final message confirming your request.

Consent to receive promotional text messages is not a condition of purchasing a vehicle or service.

12. Social Media and Embedded Content

The website may contain links to or embedded content from Instagram, Facebook, YouTube, TikTok, X, or other third-party platforms.

These services may collect information about visitors under their own privacy policies, particularly when a visitor is logged into the applicable platform.

We do not control the privacy or security practices of third-party websites, applications, or social-media services.

13. Payment and Transaction Information

When you enter into a vehicle or service transaction, additional information may be collected to process:

  • Payments or deposits

  • Financing

  • Title and registration

  • Transportation or delivery

  • Insurance

  • Transaction documentation


Payment-card and banking information may be processed by independent payment processors or financial institutions.

Osprey does not necessarily receive or retain complete payment-card or bank-account credentials.

Separate purchase agreements, invoices, financing documents, service agreements, or transaction documents may govern a specific transaction.

14. Data Retention
 
We retain personal information for as long as reasonably necessary to:

  • Respond to inquiries

  • Maintain customer and business records

  • Complete or support transactions

  • Provide service or ownership support

  • Satisfy accounting, tax, insurance, warranty, contractual, regulatory, or legal obligations

  • Resolve disputes

  • Enforce agreements

  • Prevent fraud, misuse, or security threats

  • ​

Retention periods may vary based on the nature of the information and the purpose for which it was collected.

15. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

However, no website, email system, mobile communication, cloud-storage platform, or electronic transmission is completely secure. We cannot guarantee absolute security.

Visitors should avoid transmitting confidential or highly sensitive information through unsecured email, text message, or general website inquiry forms.

16. Privacy Rights and Choices

Depending on where you reside, you may have rights concerning your personal information, including the right to request:

  • Confirmation that we process your information

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • A copy of certain information

  • Restriction of certain processing

  • Withdrawal of consent

  • Opt-out from certain marketing, targeted advertising, or sharing activities

  • Appeal of certain privacy-request decisions


These rights are subject to applicable law, identity verification, exceptions, and record-retention requirements.

To submit a request, contact us using the information below. We may request information sufficient to verify your identity and locate the relevant records.

17. Children’s Privacy

This website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

A parent or guardian who believes that a child has submitted personal information may contact us to request its deletion.

18. Third-Party Websites

The website may link to third-party websites, vendors, vehicle-history services, financing providers, shipping companies, manufacturers, suppliers, social networks, or other outside services.

We are not responsible for their content, availability, security, or privacy practices.

Visitors should review the privacy policies and terms of those services independently.

19. International Visitors

Osprey Custom 4x4 LLC is located in the United States.

Information submitted from outside the United States may be processed or stored in the United States or in other locations used by our service providers.

Privacy and data-protection laws in those locations may differ from those in the visitor’s country.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Website functionality

  • Technology

  • Services

  • Business practices

  • Legal or regulatory obligations

  • ​

The revised Policy will be posted on this page with an updated revision date.

Continued use of the website after an updated Policy is posted constitutes acknowledgment of the revised Policy.

21. Contact Us

Questions, concerns, requests, or complaints regarding this Privacy Policy may be directed to:

Osprey Custom 4x4 LLC
1301 S 13th Street
Wilmington, North Carolina 28401
United States
Email: info@ospreycustomcars.com
Telephone: +1 (910) 632-0260

We will make reasonable efforts to respond to verified privacy requests and concerns in accordance with applicable law.
 

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